Every credit union has two groups that rarely talk directly: the people who know where the data lives, and the people who have the questions.

Our CEO Alekh Jindal wrote about that gap for CU Times and how Corning Credit Union closed it, cutting data requests from a two-to-three-week sprint cycle down to a direct, self-service search: [link]

Worth a read if your team is still routing every question through IT.

Read the full article here.