Tursio CEO and co-founder Alekh Jindal writes in Forbes Technology Council that banks and credit unions need their own "Google moment" for data. Search engines made finding information something anyone can do on their own. At most financial institutions, though, getting answers about members still means filing a request with a few specialists and waiting days or weeks. Jindal argues that AI-powered natural language search can finally put that data directly in the hands of the staff closest to members. He adds that credit unions and community banks are less likely to build their own in-house AI teams, which leaves them free to adopt the best tools as the technology evolves.

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